Sarutahiko Coffee is a specialty coffee shop in Ebisu, Tokyo.

Delivery company: Kuroneko Yamato
Please note that regular products (room temperature) and refrigerated or frozen products cannot be purchased at the same time or shipped together.
If you have a desired delivery date, please specify one of the available dates.
Please note that if there is no specification, the item will be delivered on the shortest possible date.
In the case of re-delivery after the shipping company storage deadline has passed due to customer circumstances such as unknown address or absence, the customer will be responsible for the shipping costs.
Please note that the second and subsequent deliveries of regular mail will be delivered at the earliest 2 days after payment is completed.
Regarding pick-up at the PUDO locker, please note that we cannot specify delivery to the PUDO locker as our products are food products. (Some products can be picked up, but non-food items are also available)

Desired delivery time that can be specified
Morning, 14:16-16:18, 18:20-19:21, XNUMX:XNUMX-XNUMX:XNUMX, XNUMX:XNUMX-XNUMX:XNUMX
If you wish, please select your desired time slot when ordering.

You can choose from various payment methods below.
Amazon Pay
PayPay
Rakuten Pay
Credit Card
Convenience store payment
Cash on delivery
Bank Transfer

*Depending on some products, some payment methods may not be available.

Fees for cash on delivery, bank transfer, and convenience store payments are the responsibility of the customer.
Bank transfer/convenience store payment is "advance payment".
We will ship the product after confirming your payment.
Please note that if the payment deadline has passed, the reservation will be automatically canceled.
If there is an error with Rakuten Pay or PayPay payment, the order will be automatically canceled.
If there is a payment error, please place your order again.
Please note that for refrigerated and frozen products (chilled coffee, oquinho bread), payment methods other than immediate deposit are not available.
(Convenience store payments and bank transfer payments are not eligible.)

You can print "Delivery slip" and "Receipt" from My Page.

If you would like a gift box (charged), you can add it to your cart.
We will select the box size according to your order.
Please be sure to specify the items you want to include in the box.
A paper bag for handing over will be included in the set. No additional purchase is required.

Please note that our store does not provide wrapping paper services.
Noshi is available only in tanzaku noshi.
Please note that we do not have outer or inner noshi.
There are various inscriptions on the Noshi such as ``family celebration,'' ``thank you,'' and ``congratulations.''
If you would like to have your name engraved, please enter it in the notes section.

You will receive 100 point for every 1 yen (tax included), and each point will expire one year from the date you earn it.
Each point can be used as 1 yen.
Points are available for both stores and online shops.

The email address below is the contact point for inquiries about the app. Please note that it may take a few days for us to respond.
【app@sarutahiko.co】

Available at all directly managed stores. (As of November 2024, 11)

Please refer to the following information.
・Point return
　┗Content: 100 point for every 1 yen (tax included)
　┗Applicable product range: All products
　┗Applicable amount range: Discounted amount
　┗Target sales area: All directly managed stores, online shop
・How to get points
　┗ In-store: Present the app when paying (points cannot be awarded after payment)
　┗For EC: Payment after registering and logging in
・Point reflection timing
　┗ In-store: Within a few minutes after payment (may vary depending on signal conditions, etc.)
　┗For online stores: When the product is shipped
・Use points (1 point = 1 yen)
　┗Store: Can be used every 100 points
　
Online shop: Available for every 1 point

Each point is valid for one year from the date of acquisition.

Please refer to the following.
・Rank determination date: Every day
・Rank update date: Every day
・Rank qualification requirements
　┗Total purchase amount for the past year on the rank determination date
・Rank details
　┗Entry: 0 to 2,999 yen
　┗Bronze: 3,000-19,999 yen
　┗Gold: 20,000-49,999 yen
　┗Platinum: 50,000-99,999 yen
　┗Specialty: From 100,000 yen

Broadly speaking, there are two types of coupons: rank reward coupons distributed on the 1st of each month, and coupons that can be obtained through stamp cards, daily lotteries, etc. The contents may change depending on the method of acquisition, etc.

Please note that the service content may be changed or discontinued without prior notice.

The installable versions are "iOS: 15.3.1 or later / Android: 9.0 or later".
The recommended version is "iOS: 15.3.1 or later / Android: 11.0 or later".

The app is free to use, but please note that communication charges (packet charges, etc.) will be borne by the customer.

We are sorry, but this is not available for smartphones.

You can receive push notifications by setting your device to "Allow notifications."

Yes, it is possible. When changing the modelPlease check here.Please be sure to check the page.

For more information, please click on "Service details and inquiries" at the bottom of the app.

To change your password,Please check here.This is possible from this page.
Although it says "Forgot your password?", you can also use it when changing your password.
Additionally, some customers may not receive the reset email when using this feature.
There is a possibility that the email does not arrive due to your spam prevention function or reception settings, so please set your settings so that you can receive emails from [onlineshop@sarutahiko.jp].

Yes, it is possible. Please note that we may not be able to accommodate your request depending on the delivery address, weather, and traffic conditions.

If you have a designated delivery date, we will deliver it on that date. If you do not have a designated delivery date, we will deliver it as soon as possible. Below is the number of days from shipping to delivery by region. However, please note that this may vary depending on weather and traffic conditions. If you have any questions, please feel free to contact us at our store email address (onlineshop@sarutahiko.jp).
[Please see below. ]
〇Kanto - “The next day”
〇Kansai - "Next day"
〇Tohoku - “The next day”
〇Shin-Etsu - "Next day"
〇Hokuriku - “The next day”
〇Chubu - “The next day”
〇Kinki - “Next day”
〇China - “The day after next”
〇Shikoku - “The day after next”
〇Kyushu - “The day after next”
〇Hokkaido - “The day after next”
〇Okinawa - "The day after next"
〇Izu/Ogasawara Islands - “The day after next”

For regular delivery and refrigerated delivery (chilled products), the shipping fee is 880 yen (tax included) nationwide, and free shipping for purchases of 5400 yen (tax included) or more. Please note that free shipping is not available for frozen delivery.

It is possible.
Delivery time can be changed from My Page. Additionally, we will notify you via email prior to delivery. We will send it 5 days before the payment is confirmed (at the end of the month preceding the delivery month).
(Example) If shipping is done once every three months, an email will be sent about the next shipping date around the 3th of the month prior to the delivery date (around April 1th for shipping in May).

This is possible before your order is shipped.
However, please note that some products may be shipped the same day, and we may not be able to accommodate your request.
If you wish to make any changes, please contact us here.

We accept.
When purchasing any gift-related product, there is a space for you to write your desired "Noshi" or "Omokake" (gift tag), so please fill it in there. We also have boxes and wrapping paper for condolences, so please feel free to use them. If you have any questions or requests, please feel free to contact us here.
(Example) Noshi: "Celebration gift" Name: ○○ ○○ (multiple names are also acceptable)
(Example) Message: "Happy Birthday!" (We can also accept messages of up to 10 characters.)

This is possible before the product is shipped.
Due to system specifications, customers are unable to complete the procedure themselves.Please check here.Please contact

We offer various payment methods, please see below.
【Payment Method】
〇Amazon Pay※1
〇PayPay
〇Rakuten Pay
〇Credit card
〇Convenience store payment※2
〇Cash on delivery
*Bank transfer※2
(※1) When using Amazon Pay payment
Due to the system specifications, it is not possible to edit the shipping and billing addresses. Therefore, if you would like to change your address, please contact us here.
(※2) When using convenience store payment and bank transfer
Please note that the item will be shipped after payment is confirmed.

There are cases where a coupon code may not be applied after it has been used.
For PC: Click the "Apply" button
For smartphones: “→” button
We apologize for the inconvenience, but did you click on that link? If you are unable to use the coupon code after checking the procedure, expiration date and usage limit, we apologize for the inconvenience, but please contact us here.

It is possible.
We will handle the procedure at our store, soPlease check here.Please contact us.

How to handle defective productsPlease check here.We will respond to you.
The following conditions are required for product exchange.
[Please be sure to confirm. ]
〇 Have a copy of the shipping company's invoice or cardboard on hand.
〇No improper handling of the product by the customer, such as falling, etc. can be confirmed.
〇Products (packaging, stickers, delivery notes) must not have been altered.
Please contact us when returning products. If the product is damaged, please attach a photo of the product to your email.

It is possible.
If you register as a member of our online shop, you will be able to download your receipt from your own My Page. You can also edit the addressee and proviso by yourself, so please take advantage of it. If you have any questions, pleasePlease check here.Please feel free to contact us.
[You can access the app download page from the URL below. ]
[URL]https://sarutahiko.co/app/
Available stores: Available at all Sarutahiko Coffee stores. (Physical stores only)
Compatible software: IOS 14.0 or higher, Andoroid 7.1 or higher
Basic charges: The app is free to use, but communication charges (packet charges, etc.) are the responsibility of the customer.
Contact Us:【app@sarutahiko.co】Please.

We will send you an order confirmation email after confirming your payment, and a shipping completion email when your order is shipped. We have confirmed several cases where customers who have registered their mobile carrier address have not received various confirmation and notification emails. We would appreciate your cooperation in setting up your email address to receive emails from the address below.
[Sarutahiko Coffee Online Shop Email Address] onlineshop@sarutahiko.jp

We apologize for any inconvenience caused.
If an error occurs,Please check here.Please contact us. It would be very helpful if you could attach a screenshot of the error screen when contacting us. When contacting us, please let us know your name and the email address you used when registering. We will confirm your data and send you a separate email to activate your account.
[*What is account activation?]
When transitioning to the new site on March 2023, 03, we sent an email to former online shop members asking them to reset their password on the new site, with the title "Account Activation."

Since we use the same system, member information is the same.
The points function is linked between the store and the online shop, so you can use it in either. We recommend that you register for both the app and the online shop to get more value! Please make use of it!
*You will need to use the app to receive rank benefits and use the stamp card function.
[You can access the app download page from the URL below. ]
[URL]https://sarutahiko.co/app/
Available stores: Available at all Sarutahiko Coffee stores. (Physical stores only)
Compatible software: IOS 14.0 or higher, Andoroid 7.1 or higher
Basic charges: The app is free to use, but communication charges (packet charges, etc.) are the responsibility of the customer.
Contact Us:【app@sarutahiko.co】Please.

To change your password,This is possible from this page.
Although it says "Forgot your password?", you can also use it when changing your password.
Additionally, some customers may not receive the reset email when using this feature.
There is a possibility that the email does not arrive due to your spam prevention function or reception settings, so please set your settings so that you can receive emails from [onlineshop@sarutahiko.jp].

You can check your points on the official Sarutahiko Coffee app or on your online shop My Page.
We apologize for the inconvenience, but please check.
*Points for purchases made at the online shop will be awarded after the product has been shipped.
【Please check here.You can access the app download page from here.
Available stores: Available at all Sarutahiko Coffee stores. (Physical stores only)
Basic charges: The app is free to use, but communication charges (packet charges, etc.) are the responsibility of the customer.
Contact Us:【app@sarutahiko.co】Please.