• Shipping charges for regular (normal temperature) and refrigerated (chilled products)
  Free shipping for purchases over ¥880 (tax included) and ¥5,400 (tax included) nationwide.

• Delivery company: Kuroneko Yamato
• Please note that regular products (room temperature) and refrigerated or frozen products cannot be purchased at the same time or shipped together.
• If you have a desired delivery date, please specify one of the available dates.
  Please note that if there is no specification, the item will be delivered on the shortest possible date.
• In the case of re-delivery after the shipping company storage deadline has passed due to customer circumstances such as unknown address or absence, the customer will be responsible for the shipping costs.
• Please note that the second and subsequent deliveries of regular mail will be delivered at the earliest 2 days after payment is completed.
• Regarding pick-up at the PUDO locker, our products are food products.Please note that we cannot specify delivery to PUDO lockers. (Some products can be picked up, but not food items)

• Desired delivery time that can be specified
  Morning, 14:16-16:18, 18:20-19:21, XNUMX:XNUMX-XNUMX:XNUMX, XNUMX:XNUMX-XNUMX:XNUMX
  If you wish, please select your desired time slot when ordering.

You can choose from various payment methods below.

• Amazon Pay
• PayPay
• Rakuten Pay
• Credit Card
• Convenience store payment
• Cash on delivery
• Bank Transfer

*Depending on some products, some payment methods may not be available.

• Fees for cash on delivery, bank transfer, and convenience store payments are the responsibility of the customer.
• Bank transfer/convenience store payment is "advance payment".
  We will ship the product after confirming your payment.
• Please note that if the payment deadline has passed, the reservation will be automatically canceled.
• If there is an error with Rakuten Pay or PayPay payment, the order will be automatically canceled.
• If there is a payment error, please place your order again.
• Please note that for refrigerated and frozen products (chilled coffee, oquinho bread), payment methods other than immediate deposit are not available.
  (Convenience store payments and bank transfer payments are not eligible.)

• You can print "Delivery slip" and "Receipt" from My Page.

• If you would like a gift box (charged), you can add it to your cart.
• We will select the box size according to your order.
• Please be sure to specify the items you want to include in the box.
• A paper bag for handing over will be included in the set. No additional purchase is required.

• Please note that our store does not provide wrapping paper services.
• Noshi is available only in tanzaku noshi.
• Please note that we do not have outer or inner noshi.
• There are various inscriptions on the Noshi such as ``family celebration,'' ``thank you,'' and ``congratulations.''
• If you would like to have your name engraved, please enter it in the notes section.

• You will receive 100 point for every 1 yen (tax included), and each point will expire one year from the date you earn it.
• Each point can be used as 1 yen.
• Points are available for both stores and online shops.

• Q.Where can I make inquiries?
  A. The email address below is the contact point for inquiries exclusively for the app. Please note that it may take several days for us to respond.
  【app@sarutahiko.co】

• Q. Can it be used at all Sarutahiko Coffee stores?
  A.It can be used at all directly managed stores. (*As of 2024/11/03)

• Q.What are the points?
  A.Please refer to the information below.
  ・Point return
  　┗Content: 100 point for every 1 yen (tax included)
  　┗Applicable product range: All products
  　┗Target amount range: Amount after discount
  　┗ Target sales area: All directly managed stores, online shop
  ・How to get points
  　┗For stores: Present the app at checkout (points cannot be awarded after checkout)
  　┗For EC: Register as a member and make payment after logging in
  ・Point reflection timing
  　┗For stores: Within a few minutes after payment (may vary depending on radio wave conditions, etc.)
  　┗For online stores: When the product is shipped
  ・Use points (1 point = 1 yen)
  　┗Store: Can be used for every 100 points
  　　Online shop: Available for every 1 point

• Q. When is the expiration date for all points?
  A. Points are valid for one year from the date of acquisition.

• Q.What is the rank?
  A.Please refer to the following.
  ・Rank determination date: Every day
  ・Rank update date: Every day
  ・Rank qualification requirements
  　┗Total purchase amount for the past year on the rank determination date
  ・Rank details　
  　┗Entry: 0 to 2,999 yen
  　┗Bronze: 3,000-19,999 yen
  　┗Gold: 20,000-49,999 yen
  　┗Platinum: 50,000-99,999 yen
  　┗Specialty: From 100,000 yen

• Q.What types of coupons are available?
  A. Broadly speaking, there are two types of coupons: rank reward coupons distributed on the 1st of each month, and coupons that can be obtained through stamp cards and daily lotteries. The contents may change depending on the method of acquisition.

• Q. Will the points, rank, and benefits change?
  A. Service contents may be changed or abolished without prior notice. Thank you for your understanding.

• Q. Are there any supported OS versions?
  A. The installable versions are iOS: 15.3.1 and above / Android: 9.0 and above.
  The recommended versions are iOS: 15.3.1 or later / Android: 11.0 or later.

• Q.Can I use it for free?
  A. There is no charge for using the app, but please note that communication charges (packet charges, etc.) will be borne by the customer.

• Q.Can I use it on feature phones and feature phones?
  A. We are sorry, but it is not available because it is for smartphones.

• Q. How can I receive push notifications?
  A. You can receive them by setting the push notification settings on your device to "Allow notifications."

• Q.Can I carry over the information in the app when changing models?
  A. Yes, it is possible. When changing the modelPlease check here.Please be sure to check the page.

• Q. How do I cancel my membership?
  A. For more information, please click on "For more service details and inquiries, please click here" at the bottom of the app.

• Q. Is it possible to reset the password? (Common to customers using the app and online shop)
  A.To change your password,Please check here.This is possible from this page.
  Although it says "Forgot your password?", you can also use it when changing your password.
  Additionally, some customers may not receive the reset email when using this feature.
  There is a possibility that the email does not arrive due to your spam prevention function or reception settings, so please set your settings so that you can receive emails from [onlineshop@sarutahiko.jp].

• Q.Can I specify the date and time for delivery?
  A. Yes, it is possible. Please note that we may not be able to respond depending on the delivery address, weather or traffic conditions.

• Q.How many days will it take to receive the item after I place the order?
  A.If there is a designated delivery date, we will deliver it on that date. Also, if there is no specified date, the item will be delivered as soon as possible. The number of days from shipping to delivery by region is listed below. However, please note that the schedule may change depending on weather and traffic conditions. If you have any questions, please feel free to contact our email address (onlineshop@sarutahiko.jp).
  [Please see below. ]
  〇Kanto - “The next day”
  〇Kansai - "Next day"
  〇Tohoku - “The next day”
  〇Shin-Etsu - "Next day"
  〇Hokuriku - “The next day”
  〇Chubu - “The next day”
  〇Kinki - “Next day”
  〇China - “The day after next”
  〇Shikoku - “The day after next”
  〇Kyushu - “The day after next”
  〇Hokkaido - “The day after next”
  〇Okinawa - "The day after next"
  〇Izu/Ogasawara Islands - “The day after next”

• Q.How much does shipping cost?
  A. For regular delivery and refrigerated delivery (chilled products), the shipping fee is 880 yen (tax included) nationwide, and free shipping for purchases of 5400 yen (tax included) or more. Please note that free shipping is not available for frozen delivery.

• Q. I have purchased regular delivery of beans, is it possible to change the delivery date?
  A. Yes, it is possible.
  Delivery time can be changed from My Page. Additionally, we will notify you via email prior to delivery. We will send it 5 days before the payment is confirmed (at the end of the month preceding the delivery month).
  (Example) In the case of shipping once every three months: An email will be sent informing you about the next shipment around the 3th of the month before the delivery month (around April 1th if shipping in May).

• Q. Is it possible to change the shipping address after placing an order?
  A. Yes, as long as it is before your order is shipped.
  However, please note that some products may be shipped the same day, and we may not be able to accommodate your request.
  If you wish to change thePlease check here., for more information.

• Q.Do you paste Noshi?
  A. Yes, we do.
  When purchasing each gift-related product, there is a space for you to write in ``Noshi'' and ``Front Note'', so please fill in what you would like. We also have boxes for eulogies and noshi boxes for eulogies, so please feel free to use them. If you have any questions or requests, please feel free to contact us here.Please check here., for more information.
  (Example) Noshi: "Family celebration" Name engraving: ○○ ○○ (joint names are also possible)
  (Example) Front page: "Happy Birthday!" (We also accept messages of up to 10 characters.)

• Q. I bought an item by mistake. Is it possible to change or cancel my order?
  A. Yes, it is possible before the product is shipped.
  Due to system specifications, customers are unable to complete the procedure themselves.Please check here.Please contact

• Q.What payment methods can I use?
  We offer various payment methods, please see below.
  【Payment Method】
  〇Amazon Pay* XNUMX
  〇PayPay
  〇Rakuten Pay
  〇Credit card
  〇Convenience store payment※ 2
  〇Cash on delivery
  〇 Bank transfer※ 2
  (※ 1) When using Amazon Pay payment
  Due to system specifications, it is not possible to "edit shipping and billing addresses." Therefore, if you wish to change your address,Please check here., for more information.
  (※ 2) When using convenience store payment and bank transfer
  Please note that the item will be shipped after payment is confirmed.

• Q. Even though I entered the coupon code, it is not reflected in my bill. What should I do?
  A. There may be cases where the coupon code is not applied after you use it.
  For PC: "Apply" button
  For smartphones: “→” button
  Excuse me, but were you able to click on that? We apologize for the inconvenience, but if you are unable to use the coupon code after checking the expiry date and usage limit of the coupon code, we apologize for the inconvenience.Please check here.Thank you for contacting us.

• Q. I made the payment without entering the coupon code. Can the coupon be reflected even after payment?
  A. Yes, it is possible.
  We will handle the procedure at our store, soPlease check here.Please contact us.

• Q.The product I received was defective or had scratches or stains.
  A. What to do regarding defective productsPlease check here.We will respond to you.
  The following conditions are required for product exchange.
  [Please be sure to confirm. ]
  〇 Have a copy of the shipping company's invoice or cardboard on hand.
  〇No improper handling of the product by the customer, such as falling, etc. can be confirmed.
  〇Products (packaging, stickers, delivery notes) must not have been altered.
  When returning the product,Please check here.Please contact us. Additionally, if there are any damages to the product, please attach a photo of the product to the email.

• Q. Is it possible to issue a receipt?
  A. Yes, it is possible.
  If you register as a member of our online shop, you will be able to download your receipt from your own My Page. You can also edit the addressee and proviso by yourself, so please take advantage of it. If you have any questions, pleasePlease check here.Please feel free to contact us.
  [You can access the app download page from the URL below. ]
  [URL]https://sarutahiko.co/app/
  Available stores: Available at all Sarutahiko Coffee stores. (Physical stores only)
  Compatible software: IOS14.0 or higher, Android7.1 or higher
  Basic charges: The app is free to use, but communication charges (packet charges, etc.) are the responsibility of the customer.
  inquiry:【app@sarutahiko.co] Please.

• Q. I haven't received an order confirmation email or shipping completion email. Are they being sent?
  A. We will send you an order confirmation email after payment is confirmed, and a shipping completion email when shipping is completed. We have confirmed several cases where customers who have registered their mobile carrier address are not receiving various confirmation and notification emails. We would appreciate it if you could help us set up reception at the address below.
  [Sarutahiko Coffee Online Shop Email Address] onlineshop@sarutahiko.jp

• Q. An error occurs during the account activation process. Should I create a new account?
  A. We apologize for any inconvenience this may cause.
  If an error occurs,Please check here.Please contact us. It would be very helpful if you could attach a screenshot of the error screen when contacting us. When contacting us, please let us know your name and the email address you used when registering. We will confirm your data and send you a separate email to activate your account.
  [*What is account activation?]
  When transitioning to the new site on March 2023, 03, we sent an email to former online shop members asking them to reset their password on the new site, with the title "Account Activation."
  
  
• Q.Are the online shop and official app the same?
  A.Since we use the same system, member information is the same.
  The points function is linked between the store and the online shop, so you can use it in either. We recommend that you register for both the app and the online shop to get more value! Please make use of it!
  *You will need to use the app to receive rank benefits and use the stamp card function.
  [You can access the app download page from the URL below. ]
  [URL]https://sarutahiko.co/app/
  Available stores: Available at all Sarutahiko Coffee stores. (Physical stores only)
  Compatible software: IOS14.0 or higher, Android7.1 or higher
  Basic charges: The app is free to use, but communication charges (packet charges, etc.) are the responsibility of the customer.
  inquiry:【app@sarutahiko.co] Please.
  
  
• Q. Is it possible to reset the password? (Common to customers using the app and online shop)
  A.To change your password,Please check here.This is possible from this page.
  Although it says "Forgot your password?", you can also use it when changing your password.
  Additionally, some customers may not receive the reset email when using this feature.
  There is a possibility that the email does not arrive due to your spam prevention function or reception settings, so please set your settings so that you can receive emails from [onlineshop@sarutahiko.jp].
  
  
• Q.Where can I see the points I have earned through shopping? Also, when will points be awarded?
  A. You can check your points on the official Sarutahiko Coffee app or on your online shop My Page.
  We apologize for the inconvenience, but please check.
  *Points for purchases made at the online shop will be awarded after the product has been shipped.
  【Please check here.You can access the app download page from here.
  Available stores: Available at all Sarutahiko Coffee stores. (Physical stores only)
  Basic charges: The app is free to use, but communication charges (packet charges, etc.) are the responsibility of the customer.
  inquiry:【app@sarutahiko.co] Please.